1. Overview
This Refund Policy explains when refunds may be issued for CSP platform fees, onboarding charges, and related service payments.
2. Eligibility
Refund requests are reviewed case-by-case. Eligible cases typically include duplicate payments, failed service activation due to platform error, or billing mistakes confirmed by our team.
3. Non-refundable items
- Completed successful transactions and related commissions
- Consumed API usage and processed settlement fees
- Third-party bank / NPCI / operator charges
4. Process
Email support with your registered mobile/email, payment reference, and reason. Approved refunds are processed to the original payment method within 7–14 business days.
5. Contact
For refund queries, visit our Contact page or write to support with your partner ID.